FAQ
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nutribullet Product Care & Troubleshooting
We recommend washing the blade by hand with warm soapy water immediately after use. You can use a brush to reach hard to reach areas. The cups and accessories are top shelf dishwasher safe. The motor base should be unplugged and wiped clean with a warm soapy cloth. We do not recommend washing the blade or motor base in the dishwasher.
Adding more liquid will help. For the best consistency, we recommend adding ingredients in this order: (1) greens (2) fruits (3) powders, seeds, nut butters (4) liquids (5) ice
Blending creates pressure inside the cup to break down ingredients. Make sure not to fill past the max line. The longer your blend cycle is on, the longer pressure builds inside the cup. An alternative is blending multiple times in shorter cycles.
Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the nutribullet (with the exception of the nutribullet Blender and the nutribullet Blender Combo ). The ingredients can build up pressure and cause damage to the components and even cause injury.
Each nutribullet has its own blade and cup that is designed to specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.
No, the nutribullet cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.
We recommend replacing your extractor blade every 6 months (depending on use) or as needed for optimal performance.
The gasket is not designed to be removed and therefore are not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.
Warranty
Registering your warranty helps us determine if your unit is authentic and assist with warranty service. Please note that we will still require your serial number and model number for verification, as well as your proof of purchase if you haven’t already submitted it.
You will need your warranty registration card or the 15 digit serial number located on the sticker beneath the motor base (between the feet) as well as your proof of purchase, showing purchase date, item purchased and seller name.
The serial number is on a white sticker, under the barcode under the power base. It is also on the warranty card that came with your product.
The serial number will have a series of numbers and may include 1 or 2 letters. Please be sure not to confuse the letter I for the number 1 or the letter S for the number 5. If this is not the case, please contact our customer service for further assistance.
nutribullet® Smart Touch Blender™
It is not assembled correctly. Make sure the pitcher is locked in place by turning clockwise until you hear an audible click; press down firmly on pitcher lid to ensure its locked in place. If using a single serve cup, make sure to rotate the cup with blade attached clockwise until you hear an audible click.
Your unit has overheated. Unplug the unit and allow it to cool for at least 15 minutes and plug back in.
Your nutribullet® Smart Touch Blender™ has overheated. Unplug the unit and allow it to cool for at least 15 minutes and plug back in.
A blending vessel must be assembled and locked in place for the control panel to appear. If your pitcher appears to be locked in place and you are still seeing dashes, your pitcher lid may be unlocked. Press firmly down on the pitcher lid to ensure it is locked in place.
The SOUPS program can only be used with the blender pitcher. NEVER use the single serve cups to blend hot ingredients. Hot or warm ingredients should only be blended in the vented pitcher.
No. The SOUPS program will not heat the ingredients being blended.
To pause blending, simply press the icon for the speed that’s running. To resume blending, select any manual speed. To end blending, press the power icon once to return to the main control panel.
To pause blending, just press the icon for that program that’s running. To resume blending, press the same program icon again. To end blending, press the power icon once to return to the main control panel.
The Smart Touch Blender™ pitcher and cups are made from super durable, Tritan®1 copolyester material.
Tritan® is a registered trademark of Eastman Chemical Company.
The Smart Touch Blender™ power extractor blade and integrated pitcher blade are made from stainless steel.
All components, except for the motor base, are dishwasher-safe.
Adding more liquid will help. For the best consistency, we recommend adding ingredients in this order: (1) greens (2) fruits (3) powders, seeds, nut butters (4) liquids (5) ice
The friction from the blades during blending can generate internal pressure inside the cup. Always blend in one-minute cycles, and make sure not to fill past the max line. Never continuously operate with a sealed cup for longer than one-minute. The longer your blend cycle is on, the longer pressure builds inside the cup. If your blending cup becomes warm to the touch, allow the cup to cool completely before carefully opening.
Hot ingredients like coffee or carbonated ingredients like soda should never be blended in the nutribullet (with the exception of the vented pitchers of the nutribullet Blender and the nutribullet Blender Combo). The ingredients can build up pressure and cause damage to the components and even cause injury.
Each nutribullet has its own blade and cup that is designed to be used specifically for each model. Using the wrong parts and accessories can lead to increased wear and tear. See compatible accessories here.
No, the nutribullet cups are not microwave or freezer safe. We do not recommend freezing the cups as this can make the cups brittle and they could crack.
We recommend replacing your extractor blade every 6 months (depending on use) or as needed for optimal performance.
The gasket is not designed to be removed and therefore is not replaceable. The gaskets are deep-seated, and factory sealed in the blade housing. The sealed gasket helps with cleaning and keeps food particles on the surface. We recommend replacing the entire blade after 6 months or as needed for optimal performance. If a gasket becomes worn, torn or loose, it may also be time to get a new blade.
magic bullet Kitchen Prep
If your magic bullet Kitchen Prep is not turning on, it is likely that it is either assembled improperly, or that it has overheated. If using the work bowl, make sure the lid is properly attached and locked in place by matching the lid lock icon to the silver arrow on the work bowl handle. Once the lid is secured, set the bowl on the power base and gently twist clockwise to lock into place.
If your magic bullet Kitchen Prep is not turning on after a period of heavy use, it’s likely that it has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If/when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging back in and attempting to use again.
No, the magic bullet® cross blade and cups are not compatible with the magic bullet Kitchen Prep. Do not attempt to use the cup and blade assembly from another magic bullet with the magic bullet Kitchen Prep. Use only the attachments included with your magic bullet Kitchen Prep unit.
The magic bullet Kitchen Prep runs on a 250-watt motor.
Pulse allows you to have more control when blending or chopping ingredients. Unlike the standard “On” mode, which runs the motor continuously, the “Pulse” feature only powers the motor when the knob is twisted and held in the Pulse setting, and automatically stops as soon as the knob is released. This allows you to process your mixture in short bursts, which is helpful for certain recipes.
The magic bullet Kitchen Prep work bowl and work bowl lid are made from super durable, SAN (styrene acrylonitrile resin) plastic.
The magic bullet® Kitchen Prep chopping blade and blade discs are all made from stainless steel.
All components are top-rack dishwasher-safe, except for the motor base, which should be carefully wiped down by hand. Never submerge the motor base in water.
You can chop vegetables, fruits, nuts, raw meat, and more in the work bowl. Just make sure you have removed any rind, seeds, or pits from fruit and bones from meat prior to adding to the bowl.
You can use many different kinds of fruits, vegetables and hard cheeses with the blade discs. The discs are ideal for slicing or shredding fruits and vegetables like cucumbers, carrots, baby potatoes, zucchini, apples and more. Make sure that ingredients are cut so they fit easily into the feed chute so that food does not get lodged or stuck while processing. If food does become lodged in the feed chute, always use the food pusher provided, or another piece of fruit or vegetable to push it down. Never insert your fingers or use any kitchen utensil to push food into the feed chute.
Yes, you can use frozen ingredients with the magic bullet® Kitchen Prep, however your magic bullet Kitchen Prep is not intended to be an ice crusher. Attempting to crush ice may cause permanent damage to the attachments.
No, the work bowl is neither microwave nor freezer-safe.
nutribullet® Immersion Blender
Yes! The nutribullet® Immersion Blender can be used to crush ice and frozen foods when there is also a liquid ingredient (water, milk, juice, etc.) added to the ice or other frozen ingredients.
Yes! The nutribullet® Immersion Blender can be used to blend hot soups, make warm purees, or mash boiled vegetables directly in the pot you are cooking in.
No, the nutribullet® Immersion Blender is a corded product. The cord is 1 meter in length.
The nutribullet® Immersion Blender has a variable speed dial that lets you slowly move from low speed (11,000 RPM) to high speed (16,000 RPM) hitting all of the speeds in between, so you can achieve your desired texture with ease.
The nutribullet® Immersion Blender is approximately 2lbs with the blade arm attached.
The nutribullet® Immersion Blender blade arm is 8”, allowing you to blend with ease in deep stock pots.
nutribullet Juicer
If your nutribullet Juicer™ is not turning on, it is likely that it is either assembled improperly, or that it has overheated. Check if the pulp basin is correctly and securely seated on the motor base, and that the locking handle is set in the proper, vertical locked position.
If your nutribullet Juicer™ is not turning on after a period of heavy use, it’s likely that the unit has overheated. Your machine is programmed to temporarily shut down as a protective measure when it senses overuse. If or when this occurs, unplug the unit and allow it to cool for at least 15 minutes before plugging it back in and attempting to use again. Do not touch or hold the Juicer if the unit is hot to the touch.
No. A liquid ingredient is not required when juicing fruits and vegetables in the nutribullet Juicer™ and nutribullet Juicer Pro™.
Yes, you may juice into any glass or container that fits under the juicing spout. We do, however, recommend that you use the juice pitcher included with the nutribullet Juicer™ and nutribullet Juicer Pro™, as it is specifically designed to limit potential messes and to separate froth from juice when pouring.
A smoothie is a blended beverage made with solid and liquid ingredients: fruits and vegetables, nuts, seeds, water, milk, or plant-based beverages, etc. Smoothies are blended using a nutribullet® or traditional blender, and the finished product retains all of the material–skins, pulp, and fiber–of their whole food ingredients. A nutrient-rich smoothie may serve as a meal replacement or snack, and can help to boost your fiber intake for the day.
Juice is made by extracting nutrient-rich liquid from whole fruits and vegetables. Juicers separate the solid components of fresh produce–pulp, skin, fiber, etc–from their liquid content, which is then filtered through a spout and into a glass or pitcher for drinking. While juices do not contain fiber, they do provide concentrated amounts of plant-based nutrients. They’re great for a quick pick-me-up, and can help to add an extra boost of fruit and veggie goodness to your day.
A combination of fresh juices and smoothies can be great additions to a healthy, active lifestyle.
The nutribullet Juicer™ and the nutribullet Juicer Pro™’s pulp basin, basin cover, and juice pitcher are made from durable, FDA approved, SAN (styrene acrylonitrile resin) plastic.
The sieve can withstand moderate to heavy usage. Over time, if you start to notice that the sieve is looking dull, or is not working as efficiently as before, then it is likely due for a replacement. Always use genuine nutribullet® replacement parts. After-market parts are not manufactured to nutribullet’s specifications and may result in the unit’s malfunction.
Yes, juice can be stored in the juice pitcher and refrigerated for up to 48 hours.
Most juices will stay fresh for up to 48 hours if refrigerated in the glass storage bottles.
The freezer trays are helpful for preparing juices and juice shots in advance, and for preserving leftover juice beyond its standard 48-hour limit. They’re also great for freezing pulp leftover from the juicing process, which can be defrosted and added to a wide array of recipes for a boost of fiber. The freezer trays feature 2-oz and 4-oz compartments so you can keep track of serving or portion sizes. Our recipe guide includes some great tips and suggestions for how to make the most of your freezer trays.